09 - 11 July, 2018 | The Hurlingham Club, London, United Kingdom

Conference Day 1

8:00 am - 8:30 am Registration & Networking

8:30 am - 9:00 am Welcoming Remarks

  • How do RPA and AI create real shareholder value?
  • How does RPA and AI fit into your business architecture?
  • Enable legacy systems to interact seamlessly with new technologies to create a truly digital enterprise
  • Increasing regulatory compliance through RPA and AI

Thierry Derungs

Chief Digital Officer
BNP Paribas SA


Megan Caywood

Chief Platform Officer
Starling Bank


Dr. Udo Milkau

Chief Digital Officer
DZ Bank


Hamish Tonkin

Global Chief Architect, Intelligent Automation

9:30 am - 10:00 am How thinking differently about disruptive technology is reaping rewards at the Bank of England

Beju Shah, Head of Data Collection & Publication,Bank of England
  • How the Bank of England is adopting international standards to apply automation effectively to save the Bank and industry time and money?
  • How standards increased the value of international trade by a factor of 5 over 25 years in other industries
  • How standards are key to developing a better data architecture necessary for automation
  • How structured data is key to Machine Learning
  • Results achieved so far

Beju Shah

Head of Data Collection & Publication
Bank of England

10:00 am - 10:30 am Create a global function to accelerate the deployment and Industrialisation of enterprise AI

Ian Wilson, Head of Artificial Intelligence,HSBC
  • AI as the new kid on the block: Remove the definitions and offer a service catalogue that the business can understand
  • Build a Centre of Excellence for AI through design principles and showing why it matters to the business
  • Embed and standardise processes while driving down investment costs
  • AI as a support tool in transformation projects and in improving the end-to-end customer journey

Ian Wilson

Head of Artificial Intelligence

10:30 am - 11:00 am Networking Break

Data-Driven RPA

11:00 am - 11:15 am Adopt standards and lay foundations: What you can learn from the Supply Chain industry
Beju Shah, Head of Data Collection & Publication,Bank of England
  • Use international standards for validation, automation and tracking
  • Create good data architecture and standards from the ground up

Beju Shah

Head of Data Collection & Publication
Bank of England

Data-Driven RPA

11:15 am - 11:30 am How structured data, predictive analytics and automation can predict your life expectancy
Joseph Lu, Director, Longevity & Science,Legal & General
  • The use of structured data, predictive analytics and 9 second automated medical underwriting for your customers
  • Bridge the gap between yours and other business units data capabilities

Joseph Lu

Director, Longevity & Science
Legal & General

Data-Driven RPA

11:30 am - 11:45 am Combine AI and real-time data to discover business opportunities
Roberto Mancone, Global Head, Disruptive Technologies & Solutions,Deutsche Bank
  • Map out your process architecture around data opportunities
  • Real-time data management for a speedier identification of challenges

Roberto Mancone

Global Head, Disruptive Technologies & Solutions
Deutsche Bank

Customer-Centric IA

11:00 am - 11:15 am Use chat bots to increase your customer’s wealth for less
Jaime Bolivar, Chief Executive Officer,Gear Investments
  • Automate chat bots to support your customers investment decisions and inform them about risk
  • How chat bots can help you understand your customers and personalise offerings to them

Jaime Bolivar

Chief Executive Officer
Gear Investments

Customer-Centric IA

11:15 am - 11:30 am Meet Marie: ING’s leading chat bot
Pieter Goderis, Head of Competence Centre Project & Programme Management,ING Group
  • How Marie deals with customer requests faster than ever
  • How Marie provides predictive analytical insights and recommendations

Pieter Goderis

Head of Competence Centre Project & Programme Management
ING Group

Customer-Centric IA

11:30 am - 11:45 am Use bots to create bots
Debjani Roy, Global Head of Technology Robotics & Artificial Intelligence – TTS,Citi
  • Embed consumer data into your RPA model to enhance your customer service
  • Interpret the data created from RPA to create more efficient and personalised products

Debjani Roy

Global Head of Technology Robotics & Artificial Intelligence – TTS

RPA 101

11:00 am - 11:15 am The importance of bot/user IDs and how to maximise them
Peter Goodrich, Senior Design Manager,Lloyds Banking Group
  • How to create bot IDs and do we even need to?
  • Why IT use Bot ID tocontinuously push back on automation app access

Peter Goodrich

Senior Design Manager
Lloyds Banking Group

RPA 101

11:15 am - 11:30 am Rapid deployment of a Lean and RPA team
Camilla Kwong, Head of Operational Excellence,Close Brothers
  • How to lean your own automation team
  • Getting into the heart and mind of C-Level sponsorship
  • Extending RPA with Machine Learning and NLP

Camilla Kwong

Head of Operational Excellence
Close Brothers

RPA 101

1:00 pm - 1:15 pm Scale on multiple business units and create one CoE that can service them
Peter Vlam, Manager, CoE Robotic Process Automation,NN-Group
  • Define your services your different business units
  • Create varied operating models, define them in different business units and ensure they fit with your customers

Peter Vlam

Manager, CoE Robotic Process Automation

11:45 am - 12:15 pm Develop a new business model through intelligent technologies to transform the customer journey

Megan Caywood, Chief Platform Officer,Starling Bank
  • Work with senior leadership to bring disruptive technologies into your organisation
  • Really listen to your customers and respond with the intelligent technologies that will deliver innovation
  • Manage structured and unstructured data and make the most of the value it can add to your business
  • Integrate new products and personalised features into your platform through active APIs

Megan Caywood

Chief Platform Officer
Starling Bank

12:15 pm - 1:15 pm Networking Lunch

Group 3


1:15 pm - 3:25 pm Quickly win stakeholder buy-in for your IA programme
Pardeep Bassi, Head of Data Science,LV=
  • What do your stakeholders want to hear vs. what do they need to hear
  • Quantifiably measure the performance of your programme

Pardeep Bassi

Head of Data Science


1:15 pm - 3:25 pm Design and establish a robust architecture and drive change
Jana Novohradska, Vice President, Robotic Process Automation,Bank of America Merrill Lynch
  • Drive change by creating flexible solutions for practical problems
  • Identify and overcome operational risks with RPA

Jana Novohradska

Vice President, Robotic Process Automation
Bank of America Merrill Lynch


1:15 pm - 3:25 pm What makes an excellent Excellence Centre
  • Ensure that IT are included and work collaboratively with operations in your CoE
  • Where are the processes that your Centre of Excellence can garner the bigger results from?


1:15 pm - 3:25 pm The fundamentals before deploying RPA
  • Make the most out of your Proof of Concepts
  • Build a governance structure and stable technical environment

Sponsored by: Softomotive


1:15 pm - 3:25 pm Develop an intelligent culture
Peyman Dabiri, RPA Lead,Handelsbanken
  • Who do you need in your team to effectively executive your IA strategy?
  • Where you can find and how you can retain the best talent

Peyman Dabiri

RPA Lead


1:15 pm - 3:25 pm Identify which elements of machine learning can support your programme delivery
  • Where can machine learning drive efficiency and product delivery?
  • Ensure and create the capacity for change


1:15 pm - 3:25 pm Choose the right processes to automate for ultimate business benefits
Tatiana Vell, Head of Robotic Automation CoE,Swiss Re
  • Who should find the processes to automate?
  • How do you make sure you have a solid pipeline of ideas for automation?
  • Measure the benefits of RPA

Tatiana Vell

Head of Robotic Automation CoE
Swiss Re


1:15 pm - 3:25 pm Apply Machine Learning to business decisions
Nadia Abouayoub, Committee Member, Specialist Group on Artificial Intelligence,BCS
  • How Machine Learning allows for product personalisation and enhances business transformation
  • Ensure Machine Learning remains transparent across the organisation

Nadia Abouayoub

Committee Member, Specialist Group on Artificial Intelligence


1:15 pm - 3:25 pm Unite BPM and RPA to maximise your opportunities
  • How implementing RPA alongside BPM will allow you to implement your bots faster
  • Centre of competence for process automation – RPA and BPM


1:15 pm - 3:25 pm The benefit of process and data mining
  • Use process and data mining to see the true value of RPA
  • How data mining allows you to improve processes further

3:25 pm - 3:55 pm Solution Insights

3:45 pm - 4:05 pm Networking Break

4:15 pm - 4:45 pm RPA by itself won’t give you much: Combine RPA with process reengineering to get a lot

Ann Callison, Managing Director,Morgan Stanley
  • Work with senior leadership and third parties to create a similar vision
  • Embed lean processes alongside process engineering as part of your RPA strategy
  • Manage structured and unstructured data and make the most of the value it can add to your business
  • How do you get hearts to mind: What you need to do culturally

Ann Callison

Managing Director
Morgan Stanley

5:00 pm - 5:30 pm Can Business benefit from Military Techniques?

Damian Ellacott, Pilot,Former Red Arrows & Royal Air Force
Military and the Red Arrows - the basics
Some military techniques:
  • Clarity - do individuals and teams really understand what is expected of them? The power of collective alignment
  • Challenging the plan - red teaming to challenge assumptions and project planning
  • Debriefing - how to benefit from an open and constructively critical analysis of what happened

Damian Ellacott

Former Red Arrows & Royal Air Force

Inspirational Keynote

5:30 pm - 5:40 pm Closing Remarks

5:40 pm - 8:00 pm Summer BBQ!

Evening Reception: Unwind and unleash that inner champion!
Join your peers from the Intelligent Automation community for an evening reception all things British! This doesn’t mean bad weather and cups o’ tea, but all you can drink and some unique British sports!