08 - 10 July, 2019 | London

Conference Day 1

8:00 am - 8:40 am Registration & Networking

8:40 am - 8:45 am Welcoming Remarks

8:45 am - 9:30 am Why 80% of the C-Suite are demanding RPA and AI as a critical part of the operations strategy

Thierry Derungs - Chief Digital Officer, BNP Paribas SA
Megan Caywood - Chief Platform Officer, Starling Bank
Dr. Udo Milkau - Chief Digital Officer, DZ Bank
  • How do RPA and AI create real shareholder value?
  • How does RPA and AI fit into your business architecture?
  • Enable legacy systems to interact seamlessly with new technologies to create a truly digital enterprise
  • Increasing regulatory compliance through RPA and AI
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Thierry Derungs

Chief Digital Officer
BNP Paribas SA

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Megan Caywood

Chief Platform Officer
Starling Bank

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Dr. Udo Milkau

Chief Digital Officer
DZ Bank

9:30 am - 10:10 am How thinking differently about disruptive technology is reaping rewards at the Bank of England

Beju Shah - Head of Data Collection & Publication, Bank of England
  • How the Bank of England is adopting international standards to apply automation effectively to save the Bank and industry time and money?
  • How standards increased the value of international trade by a factor of 5 over 25 years in other industries
  • How standards are key to developing a better data architecture necessary for automation
  • How structured data is key to Machine Learning
  • Results achieved so far
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Beju Shah

Head of Data Collection & Publication
Bank of England

10:10 am - 10:40 am How to build a secure and resilient digital workforce: A case study of Santander Consumer Bank

Are you convinced of the benefits of RPA but worrying about potential security risks? In this keynote we will examine these concerns and explore how to build governance, audit and security into Santander’s RPA deployment in the Nordics. This will guide your organisation’s plans for risk mitigation management.

10:40 am - 11:10 am Networking Break

Data-Driven RPA

11:10 am - 11:55 am Masterclass: Transformative lessons of data-driven intelligent automation
Dan Reid - Founder & Chief Technology Officer, Xceptor
The importance of establishing a digital backbone and having a compendium of technologies
- Progressive transformation: From simple tasks to complex processes with unstructured data
- Real-life examples of successful data-driven projects and programmes
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Dan Reid

Founder & Chief Technology Officer
Xceptor

Customer-Centric IA

11:10 am - 11:25 am How structured data, predictive analytics and automation can predict your life expectancy
Joseph Lu - Director, Longevity & Science, Legal & General
  • The use of structured data, predictive analytics and 9 second automated medical underwriting for your customers
  • Bridge the gap between yours and other business units data capabilities
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Joseph Lu

Director, Longevity & Science
Legal & General

Customer-Centric IA

11:25 am - 11:40 am Scale on multiple business units and create one CoE that can service them
Peter Vlam - Manager, CoE Robotic Process Automation, NN-Group
  • Define your services your different business units
  • Create varied operating models, define them in different business units and ensure they fit with your customers
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Peter Vlam

Manager, CoE Robotic Process Automation
NN-Group

11:10 am - 11:25 am Use chat bots to increase your customer’s wealth for less

Jaime Bolivar - Chief Executive Officer, Gear Investments
  • Automate chat bots to support your customers investment decisions and inform them about risk
  • How chat bots can help you understand your customers and personalise offerings to them
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Jaime Bolivar

Chief Executive Officer
Gear Investments

11:25 am - 11:40 am Rapid deployment of lean with RPA


11:40 am - 12:10 pm Combine AI and real-time data to discover business opportunities

Steven Hedges - CIO, AI & Robotics, Deutsche Bank
  • Map out your process architecture around data opportunities
  • Real-time data management for a speedier identification of challenges
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Steven Hedges

CIO, AI & Robotics
Deutsche Bank

12:10 pm - 12:40 pm Learn from a start-up: Develop a new business model through intelligent technologies to transform the customer journey

Megan Caywood - Chief Platform Officer, Starling Bank
  • Work with senior leadership to bring disruptive technologies into your organisation
  • Really listen to your customers and respond with the intelligent technologies that will deliver innovation
  • Manage structured and unstructured data and make the most of the value it can add to your business
  • Integrate new products and personalised features into your platform through active APIs
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Megan Caywood

Chief Platform Officer
Starling Bank

12:40 pm - 1:40 pm Networking Lunch

Group 3

IDG B

1:40 pm - 3:20 pm Design and establish a robust architecture and drive change
Keri Smith - Director, Automation Lead ISG
  • Drive change by creating flexible solutions for practical problems
  • Identify and overcome operational risks with RPA
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Keri Smith

Director, Automation Lead
ISG

IDG C

1:40 pm - 3:20 pm What makes an excellent Excellence Centre
Gilbert Hannouche - Head of Process Improvement Solutions, Credit Agricole CIB
  • Ensure that IT are included and work collaboratively with operations in your CoE
  • Where are the processes that your Centre of Excellence can garner the bigger results from?
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Gilbert Hannouche

Head of Process Improvement Solutions
Credit Agricole CIB

IDG D

1:40 pm - 3:20 pm The fundamentals before deploying RPA
  • Make the most out of your Proof of Concepts
  • Build a governance structure and stable technical environment


IDG E

1:40 pm - 3:20 pm Develop an intelligent culture
  • Who do you need in your team to effectively executive your IA strategy?
  • Where you can find and how you can retain the best talent

IDG F

1:40 pm - 3:20 pm Identify which elements of machine learning can support your programme delivery
Penka Bocheva - Senior Manager, RPA & AI, RBC
  • Where can machine learning drive efficiency and product delivery?
  • Ensure and create the capacity for change
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Penka Bocheva

Senior Manager, RPA & AI
RBC

IDG G

1:40 pm - 3:20 pm Choose the right processes to automate for ultimate business benefits
Bertram Lutz - Head of Solution Engineering, Celonis
  • Who should find the processes to automate?
  • How do you make sure you have a solid pipeline of ideas for automation?
  • Measure the benefits of RPA
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Bertram Lutz

Head of Solution Engineering
Celonis

IDG H

1:40 pm - 3:20 pm Apply Machine Learning to business decisions
Nadia Abouayoub - Committee Member, Specialist Group on Artificial Intelligence, BCS
  • How Machine Learning allows for product personalisation and enhances business transformation
  • Ensure Machine Learning remains transparent across the organisation
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Nadia Abouayoub

Committee Member, Specialist Group on Artificial Intelligence
BCS

IDG I

1:40 pm - 3:20 pm Unite BPM and RPA to maximise your opportunities
David Bennett - Head of Operational Excellence, AXA
  • How implementing RPA alongside BPM will allow you to implement your bots faster
  • Centre of competence for process automation – RPA and BPM
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David Bennett

Head of Operational Excellence
AXA

3:20 pm - 3:50 pm Solution Insights

3:50 pm - 4:10 pm Networking Break

4:10 pm - 4:40 pm Drive a mature automation programme to deliver major FTE savings

Debjani Roy - Global Head of Technology Robotics & Artificial Intelligence – TTS, Citi
• How to meet the C-suite ambition of a reduced cost base and FTE savings
• Manage and redefine your strategy for bot operations, bot interaction and bot security
• Introduce AI and robotics to your external clients
• Put metrics around how to manage a half human, half bot workforce
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Debjani Roy

Global Head of Technology Robotics & Artificial Intelligence – TTS
Citi

4:40 pm - 5:10 pm What you can do for artificial intelligence

Christophe Castan - Head of Artificial Intelligence AXA
  • Ask not what AI can do for you, ask what you can do for AI
  • How to empower your people through AI: Switch mindsets to “AI is good and will augment me as an employee and a person”
  • From process-driven to data driven to AI-driven: Redefine the roadmap of your business processes and data flows
  • (Case Study) NLP for Entreprise Communication Management: Expected Reaction Management powered by AI
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Christophe Castan

Head of Artificial Intelligence
AXA

5:10 pm - 5:40 pm Can Business benefit from Military Techniques?

Damian Ellacott - Pilot, Former Red Arrows & Royal Air Force
Military and the Red Arrows - the basics
Some military techniques:
  • Clarity - do individuals and teams really understand what is expected of them? The power of collective alignment
  • Challenging the plan - red teaming to challenge assumptions and project planning
  • Debriefing - how to benefit from an open and constructively critical analysis of what happened
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Damian Ellacott

Pilot
Former Red Arrows & Royal Air Force

Inspirational Keynote

5:40 pm - 5:45 pm Closing Remarks

5:45 pm - 8:00 pm Summer BBQ!

Evening Reception: Unwind and unleash that inner champion!
Join your peers from the Intelligent Automation community for an evening reception all things British! This doesn’t mean bad weather and cups o’ tea, but all you can drink and some unique British sports!