09 - 11 July, 2018 | The Hurlingham Club, London, United Kingdom

Conference Day 2

8:30 am - 9:00 am Registration & Networking

9:00 am - 9:10 am Welcoming Remarks

9:10 am - 9:40 am Drive a mature automation programme to deliver major FTE savings

Debjani Roy, Global Head of Technology Robotics & Artificial Intelligence – TTS,Citi
  • How to meet the C-suite ambition of a reduced cost base and FTE savings
  • Manage and redefine your strategy for bot operations, bot interaction and bot security
  • Introduce AI and robotics to your external clients
  • Put metrics around how to manage a half human, half bot workforce
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Debjani Roy

Global Head of Technology Robotics & Artificial Intelligence – TTS
Citi

  • Execute a global strategy for the development of RPA and AI technologies
  • Driving a top down strategy for the execution of intelligent automation
  • The importance of a centre of excellence and internal collaboration
  • Combine unstructured data and analytics capabilities to positively enhance your processes
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Gorkem Koseoglu

Head of RPA & AI
ING Group

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Dalith Steiger

Co-Founder
SwissCognitive

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Pardeep Bassi

Head of Data Science
LV=

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Julian Cork

Chief Operating Officer
Landbay

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Scott Abrahams

Senior Vice President, Business Development
MasterCard

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Nadia Abouayoub

Committee Member, Specialist Group on Artificial Intelligence
BCS

Group 2

IDG K

10:50 am - 12:15 pm Optimise the relationship between Operations and IT to maximise your results
Tatiana Vell, Head of Robotic Automation CoE,Swiss Re
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Tatiana Vell

Head of Robotic Automation CoE
Swiss Re

IDG L

10:50 am - 12:15 pm The impact of culture on AI
James Lawther, Head of Insight and Improvement,RSA
  • Create an environment where people can try new things
  • Identify the problems and be prepare to address them
  • Use data analytics to make decisions
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James Lawther

Head of Insight and Improvement
RSA

IDG M

10:50 am - 12:15 pm Create a transparent governance structure
Peyman Dabiri, RPA Lead,Handelsbanken
  • Establish a clear agenda before your automate
  • Negotiate the balance between IT and the Business in your governance model
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Peyman Dabiri

RPA Lead
Handelsbanken

IDG N

10:50 am - 12:15 pm Drive positive change throughout RPA or AI implementation
Ashima Kanwar, Global Reengineering Lead,American Express
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Ashima Kanwar

Global Reengineering Lead
American Express

IDG O

10:50 am - 12:15 pm Creating an eco-system to deliver intelligent automation
  • Where to start the journey in creating a functioning eco-system
  • The areas to focus on to ensure an efficient eco-system
  • The real value of implementing an eco-system

Sponsored by: Swiss Post Solutions (SPS)

IDG P

10:50 am - 12:15 pm OCR, ICR, API, NLP and unstructured data
  • What are the best tools and technologies to make sense of unstructured data
  • Turn unstructured data into value business insight

IDG Q

10:50 am - 12:15 pm How RPA can give you greater regulatory compliance
  • Use RPA to aggregate data and enhance the efficiency of regulatory reporting
  • Overcome risk assessment and root-cause analysis processes with RPA

IDG R

10:50 am - 12:15 pm Design bots to improve risk management
  • How RPA is a benefit to due diligence and risk reporting
  • The benefits for risk management of RPAs ability to integrate with a variety of systems

IDG S

10:50 am - 12:15 pm Blockchain as the perfect accompaniment for RPA
  • Why or why aren’t you looking at Blockchain alongside RPA
  • How Blockchain and RPA can be combined for rapid business growth

IDG T

10:50 am - 12:15 pm Chat bots as a tool for improving customer service and quality
  • Use chat bots to understand your customers and offer them personalised products
  • How chat bots can detect customer complaints before they come in

12:15 pm - 1:15 pm Networking Lunch

Mature RPA

1:15 pm - 1:50 pm What you need to do to move from RPA to cognitive automation
Emma Jenkins, Change Architect, Digital PEX,UBS
  • Use cognitive automation at the front end to support the lack of structured data in RPA
  • How cognitive automation can reduce time and create opportunities for the business
  • Use cognitive automation at the end of RPA to decide what to do and how to solve problems
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Emma Jenkins

Change Architect, Digital PEX
UBS

Mature RPA

1:50 pm - 2:25 pm RPA & AI: You can talk the talk, but can you walk the walk?
Thierry Derungs, Chief Digital Officer,BNP Paribas SA Gaelle Berrier, Programme Manager, RPA,BNP Paribas
  • Where and how to start
  • How innovation and agility are key to succeed
  • Are RPA and AI THE cure for everything and how to manage expectations
  • RPA and AI in practice at BNP Paribas Wealth Management
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Thierry Derungs

Chief Digital Officer
BNP Paribas SA

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Gaelle Berrier

Programme Manager, RPA
BNP Paribas

Mature RPA

2:25 pm - 3:00 pm Scaling up RPA by embedding robotics into enterprise operations
Aiste Navaitiene, Director, Business Process Management,Western Union Processing Lithuania
  • Develop your operating model for a scalable RPA programme
  • The must haves for a centre of excellence
  • How to build inhouse capabilities
  • Lessons learnt from RPA implementation
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Aiste Navaitiene

Director, Business Process Management
Western Union Processing Lithuania

  • If RPA is not feasible or affordable in all legacy systems, then execute within BPM
  • The importance of involving IT on RPA journeys
  • Use your Centre of Excellence to help deliver operations and automation technologies as one
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Susanne Skaarup

Head of Robotic Centre of Excellence
Danske Bank

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Anders Emil Balk-Moller

Senio Project Manager, Robotics Centre of Excellence
Danske Bank

Governance

1:15 pm - 1:50 pm How a robust governance model has harnessed RPA maturity and growth
Kevin Mowles, Head of Business Solutions,Leeds Building Society
  • Provide process transparency with IT and your infrastructure
  • Track and log issues with your processes
  • How a dedicated governance support group can contribute to your efficiency
  • Use RPA at the front end in between major transformation projects
  • Use your bots as an interface between systems as you scale
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Kevin Mowles

Head of Business Solutions
Leeds Building Society

Governance

1:50 pm - 2:25 pm Don’t do robotics, if you do not know where the benefits are: Why clear Governance is a critical success factor for RPA
Dr. Udo Milkau, Chief Digital Officer,DZ Bank
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Dr. Udo Milkau

Chief Digital Officer
DZ Bank

Governance

2:25 pm - 3:00 pm Risk: Everyone is talking about it, but is anyone doing it right?
Javier Rodriguez Zaurin, Head of Data Science & Products,Simply Business
  • Use NLP to build better customer profiles
  • Probabilistic Models (and Deep Learning) for attribution models in marketing
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Javier Rodriguez Zaurin

Head of Data Science & Products
Simply Business

Governance

3:00 pm - 3:30 pm Use standards to prevent issues and increase efficiency
  • Be aware of the dangers, identify them and employ the best possible practice and management
  • Create automation solutions using clear standards to increase efficiency and profitable processes
  • How standards can prevent dangers (missing rules, process mapping mistakes, systemic errors, security, etc.)

Cognitive Automation & AI

1:15 pm - 1:50 pm What you can do for Artificial intelligence
Christophe Castan, Head of Artificial Intelligence,AXA
  • Ask not what AI can do for you, ask what you can do for AI
  • How to empower your people through AI: Switch mindsets to “AI is good and will augment me as an employee and a person”
  • From process-driven to data-driven to AI-driven: Redefine the roadmap of your business processes and data flows
  • (Case Study) NLP for Entreprise Communication Management: Expected Reaction Management powered by AI
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Christophe Castan

Head of Artificial Intelligence
AXA

Cognitive Automation & AI

1:50 pm - 2:25 pm Master robotics to make the step towards cognitive automation and machine learning
Leonardo Roman, Director, Intelligent Automation,Prudential Assurance
  • How transparent governance and a collaborative centre of excellence can create opportunities for growth
  • Design the business model and create the case for RPA implementation and industrialisation
  • Use robotics to help you manage unstructured data
  • Simplify the complexity of processes for intelligent automation
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Leonardo Roman

Director, Intelligent Automation
Prudential Assurance

Cognitive Automation & AI

2:25 pm - 3:00 pm Converge data, AI and RPA to deliver a major Digital Transformation at PwC
Peter Sergio Larsen, Director & Head of AI, Data Science & Data Engineering,PwC
  • Consolidate your data
  • Investigate the data before applying it to your AI model
  • Embed data into your AI model to reduce work and risk
  • Automate on top of your AI model to make decisions on humans behalf
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Peter Sergio Larsen

Director & Head of AI, Data Science & Data Engineering
PwC

Cognitive Automation & AI

3:00 pm - 3:30 pm Understand what can deliver the highest value through data and artificial intelligence
Matteo Carbone, Founder & Director,Connected Insurance Company
  • The use of data and AI to instruct better choices and greater effectiveness of processes for your organisation
  • How to effectively use your data across the value chain: The insurance IoT opportunity
  • Create customised use cases based on your individual strategy and characteristics
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Matteo Carbone

Founder & Director
Connected Insurance Company

3:30 pm - 4:00 pm Networking Break

4:00 pm - 4:30 pm The Big Debate: Should Intelligent Automation sit with Operations or IT?

Brian Wates, Head of Operational Architecture,Fidelity Gilbert Hannouche, Head of Process Improvement Solutions,Credit Agricole CIB
  • Where do RPA and cognitive capabilities fit and who should take ownership?
  • Building a governance framework
  • Understanding disruptive technologies and their business potential
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Brian Wates

Head of Operational Architecture
Fidelity

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Gilbert Hannouche

Head of Process Improvement Solutions
Credit Agricole CIB

4:30 pm - 5:00 pm RPA and Machine Learning as the ultimate tools for delivering higher quality products

Sebastian Antony, Head of Process Optimisation,Barclaycard
  • Identify the use of RPA alongside your traditional process efficiency techniques
  • Move away from traditional customer service models and towards predictive analytics and machine learning
  • Profile customers and incorporate the data into your processes
  • Behavioural indicators to match customers, which leads to better outcomes for all
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Sebastian Antony

Head of Process Optimisation
Barclaycard

5:00 pm - 5:10 pm Closing Remarks