08 - 10 July, 2019 | London

Conference Day 2

8:30 am - 9:00 am Registration & Networking

9:00 am - 9:05 am Welcoming Remarks

  • Execute a global strategy for the development of RPA and AI technologies
  • Driving a top down strategy for the execution of intelligent automation
  • The importance of a centre of excellence and internal collaboration
  • Combine unstructured data and analytics capabilities to positively enhance your processes

Dalith Steiger



Julian Cork

Chief Operating Officer


Nadia Abouayoub

Committee Member, Specialist Group on Artificial Intelligence

9:50 am - 10:20 am RPA & AI: You can talk the talk, but can you walk the walk?

Thierry Derungs - Chief Digital Officer, BNP Paribas SA
Gaelle Berrier - Programme Manager, RPA, BNP Paribas

Thierry Derungs

Chief Digital Officer
BNP Paribas SA


Gaelle Berrier

Programme Manager, RPA
BNP Paribas

  • Where do RPA and cognitive capabilities fit and who should take ownership?
  • Building a governance framework
  • Understanding disruptive technologies and their business potential

Gilbert Hannouche

Head of Process Improvement Solutions
Credit Agricole CIB


David Bennett

Head of Operational Excellence


Brian Wates

Head of Operational Architecture

11:00 am - 11:30 am Networking Break

Group 2


11:30 am - 12:55 pm Optimise the relationship between Operations and IT to maximise your results
Tatiana Vell - Head of Robotic Automation CoE, Swiss Re

Tatiana Vell

Head of Robotic Automation CoE
Swiss Re


11:30 am - 12:55 pm Create a transparent governance structure
Ian Wilson - Head of Artificial Intelligence, HSBC
  • Establish a clear agenda before your automate
  • Negotiate the balance between IT and the Business in your governance model

Ian Wilson

Head of Artificial Intelligence


11:30 am - 12:55 pm Drive positive change throughout RPA or AI implementation


11:30 am - 12:55 pm Creating an eco-system to deliver intelligent automation
  • Where to start the journey in creating a functioning eco-system
  • The areas to focus on to ensure an efficient eco-system
  • The real value of implementing an eco-system


11:30 am - 12:55 pm OCR, ICR, API, NLP and unstructured data
Joseph Lu - Director, Longevity & Science, Legal & General
  • What are the best tools and technologies to make sense of unstructured data
  • Turn unstructured data into value business insight

Joseph Lu

Director, Longevity & Science
Legal & General


11:30 am - 12:55 pm How RPA can give you greater regulatory compliance
Nadia Abouayoub - Committee Member, Specialist Group on Artificial Intelligence, BCS
  • Use RPA to aggregate data and enhance the efficiency of regulatory reporting
  • Overcome risk assessment and root-cause analysis processes with RPA

Nadia Abouayoub

Committee Member, Specialist Group on Artificial Intelligence


11:30 am - 12:55 pm Blockchain as the perfect accompaniment for RPA
  • Why or why aren’t you looking at Blockchain alongside RPA
  • How Blockchain and RPA can be combined for rapid business growth


11:30 am - 12:55 pm Chat bots as a tool for improving customer service and quality
  • Use chat bots to understand your customers and offer them personalised products
  • How chat bots can detect customer complaints before they come in

12:55 pm - 1:55 pm Networking Lunch

Mature RPA

1:55 pm - 2:30 pm Discover how RPA will affect a people orientated structure
Michael Baldauf - Head of Efficiency and Process Management, Raiffeisen
• How does RPA impact your organisational structure
• Why Agile is imperative if you are using robotics
• Why you should put the business first then use IT for delivery
• Using robots as outsourcing partners

Michael Baldauf

Head of Efficiency and Process Management

Mature RPA

2:30 pm - 3:05 pm Combine BPM and RPA, and deliver them as one
Anders Emil Balk-Moller - Senio Project Manager, Robotics Centre of Excellence, Danske Bank
  • If RPA is not feasible or affordable in all legacy systems, then execute within BPM
  • The importance of involving IT on RPA journeys
  • Use your Centre of Excellence to help deliver operations and automation technologies as one

Anders Emil Balk-Moller

Senio Project Manager, Robotics Centre of Excellence
Danske Bank

Mature RPA

3:05 pm - 3:40 pm How a robust governance model has harnessed RPA maturity and growth
Kevin Mowles - Head of Business Solutions, Leeds Building Society
  • Provide process transparency with IT and your infrastructure
  • Track and log issues with your processes
  • How a dedicated governance support group can contribute to your efficiency
  • Use RPA at the front end in between major transformation projects
  • Use your bots as an interface between systems as you scale

Kevin Mowles

Head of Business Solutions
Leeds Building Society

Cognitive Automation & AI

1:55 pm - 2:30 pm Machine Learning and Intelligent Automation: The thoughtful convergence of RPA and analytics
Penka Bocheva - Senior Manager, RPA & AI, RBC
• Wealth Management and Next Generation Optimization at Canada’s largest bank
• Maturing RPA into Intelligent Automation
• Driving the efficiency of RPA by introducing Machine Learning
• The importance of quality data
• Advancing AI in RBC

Penka Bocheva

Senior Manager, RPA & AI

Cognitive Automation & AI

2:30 pm - 3:05 pm Automation in practice: Three uses of machine intelligence used by Bud
Jamie Campbell - Awareness, Bud


Jamie Campbell


Cognitive Automation & AI

3:05 pm - 3:40 pm Risk: The Machine Learning vs. the Legacy Problem
Javier Rodriguez Zaurin - Head of Data Science & Products, Simply Business
  • How solving the “risk problem” or improving the current solutions is relatively easy
  • Why monetising the algorithm is close to impossible for a lot of the companies out there

Javier Rodriguez Zaurin

Head of Data Science & Products
Simply Business

3:40 pm - 3:50 pm Closing Remarks