Conference Day One

7:45 AM - 8:15 AM Registration and morning coffee

8:15 AM - 8:30 AM Chairperson’s opening remarks and welcome

Barry Matthews, Head of UK, Ireland and Netherlands, ISG

Barry Matthews

Head of UK, Ireland and Netherlands
ISG

8:30 AM - 9:00 AM Keynote session: Robotics as a strategic lever to enhance digital transformation in BFSI

Charles Mulinder, Former Head of Robotics & Process Automation, UBS
Developing a digital enterprise and harnessing the power and cost benefits from digital transformation is the ultimate objective for global and regional banks and insurance companies. This keynote case study demonstrates how RPA is a key enabler and a strategy lever to enhance and deliver digital transformation.
•RPA as a core part of digital transformation strategy
•Integrating RPA with BPM and other ganisational architecture to ensure a sustainable digital strategy
•Putting your customers at the front of your transformation: Optimising and transforming your front office

Charles Mulinder

Former Head of Robotics & Process Automation
UBS

9:00 AM - 9:40 AM BFSI Leaders Panel: The state of intelligent automation within Banking, Financial Services & Insurance: What’s stopping you going further?

Sandeep Mehta, Executive Vice President Technology, Wells Fargo , ,
The most advanced RPA and AI best practitioners from the BFSI industry will be sharing where they are in their digital transformation journey plus the top challenges they are now faced with to help delegates get ahead in their implementation and transformation curve.
•Scaling up RPA on a global enterprise level
•People, processes vs. technology: Where does the biggest challenge lie?
•Developing a robust support system and business continuity plan with RPA

Sandeep Mehta

Executive Vice President Technology
Wells Fargo

9:40 AM - 10:10 AM Keynote session: W&Ws RPA journey: Building our Digital Workforce to achieve the seemingly impossible

Christian Wolf, Process Manager, Wuestenrot & Wuerttembergische AG
This presentation by W&W (Wuestenrot & Wuerttembergische AG) offers some direct insight into how RPA was able to clear an insurmountable backlog built up over a period of years in less than a month. W&W overcame a very common issue by using Digital Workers to address the most mundane of tasks and in turn won the support of the executive leadership of the bank.
Key learnings:
•When it seems too big to handle, give it to the RPA team
•Speed is the leverage and efficiency the outcome of using a digital workforce
•Choosing the right technology partner does actually make a difference
•It’s not as easy as it seems but it’s definitely worth the effort

Christian Wolf

Process Manager
Wuestenrot & Wuerttembergische AG

Sponsored by: Automation Anywhere

10:10 AM - 11:00 AM Morning refreshments and networking break in the exhibition hall

•Methods and delivery models for managing unstructured data
•Examining the main challenges and obstacles: What are your scenarios?
•Delivering front and back-office integration with a combination of OCR, AI and RPA
•Specific process automation examples including static data maintenance and payment processing

Gary Harrold

Chief Executive Officer
Swiss Post Solutions

Michael Neuberg

Director Global Solution Design Banking
Swiss Post Solutions

Sponsored by: Swiss Post Solutions (SPS)

11:00 AM - 1:00 PM IDG B: The balancing act: Improving agility whilst remaining compliant

Alex Nield, Head of Business Services Solution Design, Direct Line Group
•Bring RPA to life in your wider business to achieve agility
•How can business and IT work together to drive RPA forward smoothly?
•Developing your RPA governance structure to ensure compliance and agility


Alex Nield

Head of Business Services Solution Design
Direct Line Group

11:00 AM - 1:00 PM IDG C: Finance & Accounting transformation through process automation

Marcin Nowakowski, CFO Shared Services Centre, BNP Paribas
•Identifying and selecting finance and accounting processes for automation
•Challenges for reconciliation process automation
•Managing process automation projects within the finance shared service centre

Marcin Nowakowski

CFO Shared Services Centre
BNP Paribas

11:00 AM - 1:00 PM IDG D: Driving a positive change while implementing RPA programmes

Ashima Kanwar, Global Reengineering Lead, American Express
•How RPA implementation changes your organisational structure
•How to drive positive change for smooth implementation of RPA
•Focusing on the people: Why are they the key for successful implementation

Ashima Kanwar

Global Reengineering Lead
American Express

11:00 AM - 1:00 PM IDG E: RPA business continuity and support strategy

Brian Wates, Head of Operational Architecture, Fidelity
•How to ensure business continuity with a digital workforce
•Do you have a plan B?
•Carving out a business continuity and RPA business support structure: How should it look and work?

Brian Wates

Head of Operational Architecture
Fidelity

11:00 AM - 1:00 PM IDG F: Tackling complex processes with RPA

•Identifying what are the complex processes in your business that can be robotised
•Understanding and mapping out your processes in greater details
•How to overcome the challenges of unstandardised processes

11:00 AM - 1:00 PM IDG G: Unleashing the potential of machine learning in the back office

Simen Munter, Former General Manager, Group Hubs, (Former) ANZ
•What’s the current status of leveraging machine learning in the back office
•What are the potential areas where machine learning can deliver significant business value?
•Providing examples on proof of concept AI projects in the shared services environment

Simen Munter

Former General Manager, Group Hubs
(Former) ANZ

11:00 AM - 1:00 PM IDG H: Utilising chat bots and Virtual Assistants to enhance your customer experience

Homan Haghighi, RPA & Automation Evangelist, ISG
•The pros and cons of chat bots and virtual assistants
•The dos and don’ts of chat bots
•How can you balance your virtual assistants with human agents?

Homan Haghighi

RPA & Automation Evangelist
ISG

11:00 AM - 1:00 PM IDG I Cracking the code of Machine Learning & Data Science to drive business insights and business decisions

•What is Machine learning?
•The importance of having a clean data structure to boost start your machine learning programme
•Developing powerful algorithm to empower your decision making

11:00 AM - 1:00 PM IDG J: Predictive Analytics: What can you predict and why is it important to your business?

Vinoth Raman, Global Programme Manager RPA and AI, ING Bank
•Which areas can predictive analytics make a big difference?
•What can you predict and why are they important?
•What are the tools available for predictive analytics?

Vinoth Raman

Global Programme Manager RPA and AI
ING Bank

1:00 PM - 2:00 PM Networking lunch in the exhibition hall

Track A: RPA Implementation

2:00 PM - 2:30 PM Case study: Embedding RPA into the process framework from day one to pave the way for enterprise level scaling up

Brian Wates, Head of Operational Architecture, Fidelity
One of the key successes in Fidelity’s RPA programme lies in their integrated approach to embed RPA as part of the wider process framework. 5 years into their journey, Brian will and shed light on key steps they have taken from day one. More importantly, Brian will also share how this approach is playing a key role in their current efforts in enterprise level RPA scaling up.
•Building robotics as a part of your process framework: How does the architecture look like?
•Combining BPM and RPA to deliver process excellence
•How is the integrated approach playing a key role in RPA scaling up
•Developing a robust governance structure

Brian Wates

Head of Operational Architecture
Fidelity

Track B: Machine Learning & AI

2:00 PM - 2:30 PM How AI and machine learning will transform your back office

Simen Munter, Former General Manager, Group Hubs, (Former) ANZ
RPA has quickly gained its popularity in shared services centres to enable improved efficiency and productivity in back office transactions. Yet few have ventured into leveraging AI in the back office environment.
In this session, Simen will take you through an unusual journey and explore how AI and machine learning are transforming the back office and delivering real business results.

Simen Munter

Former General Manager, Group Hubs
(Former) ANZ

2:30 PM - 2:35 PM 5 min track changeover

RPA Implementation

2:35 PM - 3:05 PM Case study: Implementing RPA in the front office environment to boost the business top line

Alexander Davies, Programme Manager, RBC Capital Markets
RPA has proven to be a powerful tool in the back office environment, improving productivity and saving costs. Yet there are so many opportunities in the front office for RPA to pay a big part and impact on the business topline. In this session, Alex will share RBC’s case study and demonstrate how they have successfully implemented RPA in their trade booking process.
•What are the business drivers for implementing RPA in the front office?
•Identifying the potential processes in the front office that can be automated through RPA
•How to roll it out on the enterprise level?

Alexander Davies

Programme Manager
RBC Capital Markets

Machine Learning & AI

2:35 PM - 3:05 PM Case study: Overcoming key challenges and implementing AI in your insurance business

Saravanan Kumar, Global Head of Automation, AON
At AON, business leaders recognise that AI and bots strategies are not key differentiators; instead they are the lifeline to FinTech business. In this session, you will hear AON’s key in bringing AI into their insurance business.
•Conceptualising on how we can bring AI and bots in the insurance business
•Defining tangible outcome through Minimum Viable Products
•Getting started: Answering burning questions including, how to select partners?
•Formulating a business model around your AI initiatives: Is it a separate business unit?
•How to structure your personnel with the digital workforce coming into play?

Saravanan Kumar

Global Head of Automation
AON

3:05 PM - 3:10 PM 5 min track changeover

RPA Implementation

3:10 PM - 3:40 PM 10 months into a RPA: The operational excellence and Customer Experience synchronisation program

Camilla Kwong, Head of Operational Excellence, Close Brothers
•Understand end-to-end processes and root causes of issues before you automate to keep costs low
•Industrialise your Robotic Centre of Excellence by creating a central function, partnering with different business units and defining an enterprise-wide standard from prioritisation to benefit realisation
•Sync Customer Experience, OpEx, Robotics and Digital offerings: Combine customer journey mapping with process mapping and support it with technological operational processes
•Engage stakeholders upfront from both a process and customer experience perspective, and how to get different stakeholders to work together
•Negotiate the balance between lean processes and IT and question whether robotics should sit in operational excellence or IT
•Why there is a need for a matrix management system

Camilla Kwong

Head of Operational Excellence
Close Brothers

Machine Learning & AI

3:10 PM - 3:40 PM Going back to the basics: Cutting through the AI hype to deliver real business impact

James Lawther, Head of Data Science, RSA
From Lean Six Sigma to Robotics, Big Data to Machine Learning, the buzzwords for process improvement in the past 60 years have kept coming.
Yet, you need to truly go back to the basics and understand your processes and your people to truly unleash the potential of these techniques.
•Why have businesses not been able to achieve leap frog breakthrough in their process management?
•The simple principles that still hold true today: Analysing your processes and people before rushing to deploy tools
•How has operational excellence evolved from lean six sigma to the AI stage and what that means to our businesses today

James Lawther

Head of Data Science
RSA

3:40 PM - 4:00 PM Afternoon refreshments and networking break in the exhibition hall

4:00 PM - 4:30 PM RPA & Artificial Intelligence BFSI solution and technology demonstrations

Here’s your chance to follow our roadmap and visit the solution providers that best meet your current and future technology needs.


Saravanan Kumar

Global Head of Automation
AON

Alex Nield

Head of Business Services Solution Design
Direct Line Group

Chinmoy Banerjee

Executive Vice President & Global Head – Business Process Services
Hexaware

Wayne Butterfield

Director, Cognitive Automation & Innovation
ISG
Centralised or federated? The different approaches in structuring your automation department
2 practitioners will join the stage and give a 15 min presentation about their RPA journey. They will highlight the approaches they have taken with RPA implementation, where they are, what they have done successfully, lessons learned and what key issues they are looking at tackling next.

Case study 1: A 5 year plan of developing a global RPA Centre of Excellence: Overcoming the complexities
Based out of AXA’s global processing centre, Suparna and her team is taking charge of developing a global Centre of Excellence for rule based RPA programme that will have 4000 FTEs. One year into their five years journey, the team is constantly challenged with solving complexities to build a truly global programme that caters for the giant insurance enterprise which operates in 54 countries. In India alone, the savings target is €10-12 million. Suparna will share with us the approach they have taken to overcome the different levels of complexities that have arisen so far to achieve their final goal.

Case study 2: Continuing the RPA success within Finance & Accounting
The journey of RPA started from the Finance shared services centre at NN. Now that the first robot is live and running replacing the high-volume tasks (15,000 times a year) previously completed manually. Join this talk and find out the key factors contributing to NN’s success and more importantly the challenges they have overcome, including security and IT infrastructure which is absolutely critical to RPA program success. Edo will also share practical tips during the set up of their RPA Centre of Excellence.


Suparna Dasgupta

Former Vice President, Global Strategic Programs, Robotic Process Automation and Operations
AXA

Edo Michielse

Head Accounting – Finance Shared Service Centre
NN Group

5:50 PM - 6:30 PM Panel Discussion: Overcoming transformational challenges during large scale RPA implementation in your global organisations

Anando Sarkar, Executive Director, UBS Ann Callison, Managing Director, Head of Operations Strategic Initiatives, Morgan Stanley
Like any business transformation project, RPA is not just about technological deployments. When it comes to large scale implementations, risks from different levels arise. This panel discussion will gather experienced transformation leaders to share their insights on how to overcome challenges to ensure a smooth transformation.
•What are the key cultural elements required for success?
•Managing change: how to upskill, engage and develop champions to drive the transformation?
•How do you build an optimised global operational model
•What kind of changes will RPA & AI pose on your organisation
•What are the potential risks involved?

Anando Sarkar

Executive Director
UBS

Ann Callison

Managing Director, Head of Operations Strategic Initiatives
Morgan Stanley

6:30 PM - 8:00 PM Summer Party with RPA & AI Stars