Conference Day Two

7:45 AM - 8:15 AM Registration and morning coffee

8:15 AM - 8:30 AM Chairperson’s opening remarks and welcome

Barry Matthews, Head of UK, Ireland and Netherlands, ISG

Barry Matthews

Head of UK, Ireland and Netherlands

8:30 AM - 9:00 AM Big idea presentation: Demystifying technology by empowering your people: Removing barriers and fear around technology!

Oliver Rees , Co-Founder, Hook
Oliver builds digital confidence in individuals by removing the fear around technology. During this big idea presentation, Oliver empowers and excites audiences by educating them on how to attract, enhance and engage talent in a digital age, demystifies tech concepts and stimulates discussions. He challenges businesses to ready themselves for a complete redefinition of their business models, in order to cater and benefit from an ever increasing digital sphere.

Oliver Rees


9:00 AM - 9:30 AM Keynote Case Study: Deploying Artificial Intelligence as the key part of a new global technology framework

Pedro Suja Goffin, Head of Artificial Intelligence Technologies, BBVA Raquel Martín Hidalgo, Head of Business Process Architecture and AI Technologies, BBVA
As the 2nd largest bank in Spain, BBVA is a progressive and innovative bank who is quick to embrace technologies. Their recent project is a global deployment of a new technology framework where business process automation and artificial intelligence are playing a key part of IT infrastructure.
In this keynote case study session, you will hear the key projects and lessons learned on artificial intelligence focusing on Natural Language Processing and Machine Learning Projects.
•Creating a new global infrastructure to overcome challenges from legacy systems
•How is process automation and artificial intelligence fit into the global deployment
•Case study sharing on Natural Language Processing (NPL): Not just document reading: understanding, enrichment and interpretation to enable business decisions
•Implementation of Machine Learning: What does that mean for developing products and understanding customer behaviours?

Pedro Suja Goffin

Head of Artificial Intelligence Technologies

Raquel Martín Hidalgo

Head of Business Process Architecture and AI Technologies
•Business Architecture, RPA & AI: Solidifying the role of RPA & AI as part of your business and IT architecture
•RPA vs. BPM vs. ERP: Is RPA the new game changer for CIOs and CDOs?
•Is RPA advancing or hindering your digital transformation? A CIO’s perspective

Sandeep Mehta

Executive Vice President Technology
Wells Fargo

Graham Lee

Project Manager, UK&I GI CIO

Hamish Tonkin

VP, Global Chief Architect, Intelligent Automation
Chubb Insurance

10:00 AM - 10:30 AM Case Study: The future of RPA and its impact on Financial Services

Guy Kirkwood, Chief Evangelist, UiPath

Guy Kirkwood

Chief Evangelist

10:30 AM - 11:15 AM Case study: A case of maturity level: Overcoming organisational and process challenges when you advance further with RPA

Jonathan Kidd, Head of Robotics, Group Operations & Payments, Bank of Ireland Marek Sowa, Artificial Intelligence & RPA Innovation Lead, Bank of Ireland
  • Introducing RPA at Bank of Ireland
  • Overcoming more complex challenges when you go deeper into RPA journey
  • What’s the next step: Exploring chatbots, NPL and Machine Learning capabilities

Jonathan Kidd

Head of Robotics, Group Operations & Payments
Bank of Ireland

Marek Sowa

Artificial Intelligence & RPA Innovation Lead
Bank of Ireland

11:15 AM - NaN:NaN AM Morning refreshments and networking break in the exhibition hall

11:45 AM - 1:00 PM IDG N: Embedding RPA in your automation strategy

Rob Hughes, Senior Director, Automation Anywhere
•Combing RPA and BPM for enhanced productivity
•How is RPA fitting in your automation and IT architecture

Rob Hughes

Senior Director
Automation Anywhere
•Identifying challenges during RPA scale up
•Scaling up beyond your location to achieve a regional and global RPA
•Managing complexities of regulatory landscape and RPA implementation

Karen Rooney

Centre of Excellence (Robotics) Manager, and Operational Change

Jason Cripps

Global Head of Operational Excellence, Global Life

11:45 AM - 1:00 PM IDG P: What could go wrong in your Intelligent Automation programme?

•Lessons learned through unsuccessful RPA attempts
•Will your robots make mistakes?
•How do you manage them if they do?

11:45 AM - 1:00 PM IDG Q: Insurance automation debate: best practices in insurance digital transformation

Paula Homan, Director of Claims, Homeserve Alison Hanson, Director of Contact Centre Strategy, HomeServe
•Exploring best practices in claims transformation
•The increasing role of Artificial intelligence in insurance digital transformation

Paula Homan

Director of Claims

Alison Hanson

Director of Contact Centre Strategy

11:45 AM - 1:00 PM IDG U: How is AI making positive business impacts

Homan Haghighi, RPA & Automation Evangelist, ISG
•How to develop AI proof of concept projects?
•How to select AI projects that impacts your business in the short term and long term
•Gathering quick wins

Homan Haghighi

RPA & Automation Evangelist

11:45 AM - 1:00 PM IDG S: Carving out your enterprise’s digital blueprint and strategy

•What does a digital bank or insurer look like?
•Developing the roadmap towards your digital enterprise

11:45 AM - 1:00 PM IDG T: What’s beyond RPA & AI? Exploring Fintech developments that are advancing the financial industry

•What are the innovative fintech technologies that will shape the future of financial services
•How is RPA & AI linked to the other Fintech technologies
•How is blockchain fitting into the picture

1:00 PM - 2:00 PM Networking lunch in the exhibition hall

Track C: RPA Scale up & Implementation

2:00 PM - 2:30 PM Case study: Leveraging Robotics Process Automation with Business Process Management for end to end process transformation

Vinay Mummigatti, Senior Vice President, Enterprise Head of BPM & RPA Center of Excellence, E, Bank of America
As RPA becomes business as usual, enterprise and business architects need to figure how the full potential of RPA can be leveraged by combining it with BPM solutions.
Having built an enterprise-level centre of excellence, Vinay was tasked with deploying robotics, AI and other emerging technologies and integrate them with current systems. In this session Vinay will explore how to achieve maximised business benefits through combining RPA and BPM.
•Building the business case for RPA within the organisation
•How can RPA complement to BPM in process optimisation
•Developing the right governance model for RPA and BPM

Vinay Mummigatti

Senior Vice President, Enterprise Head of BPM & RPA Center of Excellence, E
Bank of America

Track D: Deep Learning, AI & Fintech

2:00 PM - 2:30 PM Case study: A Centre of Excellence approach for developing AI capabilities: Rabobanks’s Artificial Intelligence Cell and key projects

Muriel Serrurier Schepper, Business Consultant Advanced Data Analytics & Artificial Intelligence, Rabobank
Rabobank developed the Artificial Intelligence Cell in 2016 as a Centre of Excellence to consolidate disparate AI efforts within their wider advanced analytics function in 2016. The centralised approach has since been enabling concentrated efforts, rapid skill and knowledge development and reduced costs.
In this session, you will hear key lessons learned through their journey and the some of the new projects that will potentially having huge business impact:
•Why the centre of excellence approach: centralize AI initiatives to develop external partners and internal capabilities
•Working hand in hand with the relevant business departments to engage them early
•Sharing pilot results from 2 chatbot projects

Muriel Serrurier Schepper

Business Consultant Advanced Data Analytics & Artificial Intelligence

2:30 PM - 2:35 PM 5 min track changeover

Track C: RPA Scale up & Implementation

2:35 PM - 3:05 PM Case study: Lessons learned from the global roll out of RPA at Western Union

Vytis Ciemnolonskis, Director Digital Operations, Western Union Processing Lithuania
•Identifying key tasks and processes to be automated through RPA
•Developing and adjusting a global RPA roadmap
•Linking RPA with BPM for an integrated automation framework
•Driving chance through key lean methodologies

Vytis Ciemnolonskis

Director Digital Operations
Western Union Processing Lithuania

Track D: Deep Learning, AI & Fintech

2:35 PM - 3:05 PM Case study: Creating digital assistants to help 24 million customers achieve their ambitions

Noel Lyons, Director of Digital Design, Barclays
24 million customers interact with Barclays in the UK alone, that’s 1 out of every 2 adults. It is essential to always think about the needs of the customers and help them achieving their ambitions. Over the past few years, Noel and his team have been working alongside a number of AI partners to fundamentally redesign the way they interact with their customers. In this session you will hear the key learnings from their journey:
•Design thinking: It’s not the case of making a faster horse
•What are the key learnings throughout the design and development of the key interfaces and prototypes
•The good and bad of NLP tools and how to make the most of them
•What are the opportunities and requirements for moving towards Deep AI

Noel Lyons

Director of Digital Design

3:05 PM - 3:10 PM 5 min track changeover

Track C: RPA Scale up & Implementation

3:10 PM - 3:40 PM An agile approach: Speeding up the operations improvement cycle and driving a positive change

Nick Burgess, Head of Operations Solutions Centre, RBS
In the past 7 years, Nick has set up an operational solutions centre which is aimed to discover, design and integrate technologies can boost operational efficiency and productivity. In this session, you will hear how the team has driven an escalated agility and the culture of change through the centre:
•Identifying automation tools to fast track your operational improvement efforts
•How are low code applications enhancing internal BPM capabilities
•Improving decision making thought AI tools
•Driving change and developing a culture through operational solutions centre

Nick Burgess

Head of Operations Solutions Centre

Track D: Deep Learning, AI & Fintech

3:10 PM - 3:40 PM Digital transformation of transaction banking Case study: Experimenting with RPA & AI

Bart van de Sande, Head Transaction Banking Operations, ABN AMRO
•Having your basics in check: Understanding your processes to decide the needs for automation
•How to keep your people engaged: the most important element
•Sharing the results and lessons learnt from recent RPA and AI projects
•Discussing the success factors in realising a digital client journey and reducing costs by 30-50%
•Key learnings about collaboration between business, IT & OPS

Bart van de Sande

Head Transaction Banking Operations

4:00 PM - 4:30 PM Afternoon refreshments and networking break in the exhibition hall

4:30 PM - 5:00 PM Benchmarking Report Where are you in the RPA & AI game? Finding your next steps

RPA & AI space changes so quickly, with technologies getting scarily advanced day by day and industries constantly being disrupted by new ideas and innovations. It’s absolutely critical to keep your fingers on the pulse in terms of where you are in the curve of RPA and AI adoption and find out where is your gap with the industry leaders.

The RPA & AI for BFSI Summit will be concluded with a benchmarking report that has been put together by researching with the attendees so that you will walk away knowing exactly where you are and what are your next steps.

5:00 PM - 5:05 PM Closing of RPA and Artificial Intelligence BFSI Summit