\"

Workshop Day

Workshop day registration

8:30 AM - 9:00 AM Workshop day registration

•Developing your operating model for an RPA programme in scale
•Create and build your centre of excellence
•Building internal knowledge and capabilities
•How to manage your digital workforce in scale

Aiste Navaitiene

Director, Business Process Management
Western Union Processing Lithuania

Vytis Ciemnolonskis

Director Digital Operations
Western Union Processing Lithuania

9:00 AM - 11:00 AM Workshop B - Developing cognitive capabilities for better decision making

•Where you need to develop cognitive capabilities to enhance your business decision making
•Digging into the power of data and algorithms behind your machine learning framework for advanced results
•Examples for Natural Language Process (NLP) enhancing business performance

11:00 AM - 11:30 AM Morning coffee break

11:30 AM - 1:30 PM Workshop C - Developing a robust RPA governance framework to manage risks and increase control and security

Leslie Willcocks, Professor of Work, Technology and Globalisation, London School of Economics & Political Science
RPA implementation and governance are done by different teams. Bring your whole RPA project team from business, process and IT to collaboratively understand the risks and how a robust governance framework can be developed to manage them most effectively.
•Having an in-depth understanding of systematic and business risks from RPA implementation
•What are different ways to mitigate these risks and enhances inter departmental collaboration
•Develop clear governance policies and controls for IT, business and Data leaders adhere to

Leslie Willcocks

Professor of Work, Technology and Globalisation
London School of Economics & Political Science

11:30 AM - 1:30 PM Workshop D: Taking an evidence-based approach to automation: quantify the potential and deliver positive outcomes

Kit Cox, CEO, Enate
• Getting started: how to accurately identify and prioritise areas to maximise business benefits
• Taking the robot out of the human – What is the right balance between bots and humans?
• Tracking and accelerating tangible business outcomes
• Overcoming transformational challenges: driving change and capitalising on opportunities

Kit Cox

CEO
Enate

1:30 PM - 2:30 PM Lunch

2:30 PM - 4:30 PM Workshop E - When RPA projects are unsuccessful…What not to do

Julen Mohanty, Vice President, Business Engagement, JP Morgan Chase
This is not your normal session where you learn best practices. The most precious and best lessons to help you advance quicker are learnt from unsuccessful experiences. In this unique session, you will learn a list of things that you should not do when it comes to RPA implementation and scale up.
•Understanding what RPA projects are unsuccessful
•What are the common mistakes when starting an RPA programme?
•A “what not to do” list during your implementation

Julen Mohanty

Vice President, Business Engagement
JP Morgan Chase

2:30 PM - 4:30 PM Workshop F - Transforming your customer experience with chatbots and intelligent assistants

•Identify which transactional, customer facing processes are most ready for automation
•Leverage Artificial Intelligence technologies and chatbots to increase self service
•Balancing self service and human touch
•Developing chatbots pilot projects

4:30 PM - 5:00 PM End of workshop day