Workshop Day

Workshop day registration

8:30 AM - 9:00 AM Workshop day registration

•Developing your operating model for an RPA programme in scale
•Create and build your centre of excellence
•Building internal knowledge and capabilities
•How to manage your digital workforce in scale

Aiste Navaitiene

Director, Business Process Management
Western Union Processing Lithuania

Vytis Ciemnolonskis

Director Digital Operations
Western Union Processing Lithuania

9:00 AM - 11:00 AM Workshop B - Developing cognitive capabilities for better decision making

•Where you need to develop cognitive capabilities to enhance your business decision making
•Digging into the power of data and algorithms behind your machine learning framework for advanced results
•Examples for Natural Language Process (NLP) enhancing business performance

11:00 AM - 11:30 AM Morning coffee break

11:30 AM - 1:30 PM Workshop C - Developing a robust RPA governance framework to manage risks and increase control and security

Leslie Willcocks, Professor of Work, Technology and Globalisation, London School of Economics & Political Science
RPA implementation and governance are done by different teams. Bring your whole RPA project team from business, process and IT to collaboratively understand the risks and how a robust governance framework can be developed to manage them most effectively.
•Having an in-depth understanding of systematic and business risks from RPA implementation
•What are different ways to mitigate these risks and enhances inter departmental collaboration
•Develop clear governance policies and controls for IT, business and Data leaders adhere to

Leslie Willcocks

Professor of Work, Technology and Globalisation
London School of Economics & Political Science

11:30 AM - 1:30 PM Workshop D: Taking an evidence-based approach to automation: quantify the potential and deliver positive outcomes

Kit Cox, CEO, Enate
The workshop will focus on getting started with automation and Robotic Service Orchestration (RSO), using Lego® to show organisations how to accurately identify and prioritise areas to automate in order to maximise business benefits. Kit will discuss the importance of striking the right balance between bots and humans, and how to overcome the transformational changes that come alongside this.
• Getting started: how to accurately identify and prioritise areas to maximise business benefits
• Taking the robot out of the human – What is the right balance between bots and humans?
• Tracking and accelerating tangible business outcomes
• Overcoming transformational challenges: driving change and capitalising on opportunities

Kit Cox


1:30 PM - 2:30 PM Lunch

2:30 PM - 4:30 PM Workshop E - Operationalising RPA - Top 10 Challenges (and How to Overcome Them!)

Wayne Butterfield , Director, Cognitive Automation & Innovation, ISG
Robotic Process Automation (RPA) is taking business process automation to the next level and redefining labor and location strategies through the advent of the virtual workforce. But using RPA platforms to create automations is the easy part – the challenge lies in shepherding the transition to an automation enabled operating model and to then manage the new environment to ensure responsiveness to constantly changing business requirements. This workshop will open with an overview presentation and interactive group discussion on the “Top 10 Challenges” to operationalising RPA, including case studies on how Alsbridge clients have overcome them.
The main group will then disperse into breakout sessions for focused dialogue on:
• Collaboration with IT on architecture, infrastructure, security and change management
• Communication planning, stakeholder management and organisational redesign
• Governance, compliance, controls, audit and measuring success
• RPA COE org structure, roles, responsibilities, skillsets, service delivery methodology and interface to business/operations

Wayne Butterfield

Director, Cognitive Automation & Innovation

4:30 PM - 5:00 PM End of workshop day