08 - 10 July, 2019 | London

Gilbert Hannouche


Head of Process Improvement Solutions
Credit Agricole CIB


1:40 PM What makes an excellent Excellence Centre

  • Ensure that IT are included and work collaboratively with operations in your CoE
  • Where are the processes that your Centre of Excellence can garner the bigger results from?

10:20 AM The Big Debate: Should Intelligent Automation sit with Operations or IT?

  • Where do RPA and cognitive capabilities fit and who should take ownership?
  • Building a governance framework
  • Understanding disruptive technologies and their business potential


Check out the incredible speaker line-up to see who will be joining Gilbert.

Download The Latest Agenda